- 1 hour
- 5 lessons
- Certificate
- Online
RM 110
Professional communication refers to the written, verbal, and visual forms of delivering information in the workplace.
From meetings and presentations to memos and emails, it’s essential to take a professional and formal tone to make the best impression on your audience, whether your colleagues, supervisors, or customers.
What You Will Learn
- How to communicate professionally and effectively with clients, managers, and co-workers
- How to identify and examine the principles of professional communication
- How to develop and evaluate written, verbal, and visual communications
- How to enhance interpersonal communication skills and develop self-confidence for professional settings
- How to overcome the difficulties of effective business and professional communication
Course Outline
- About this course
- What is professional communication?
- Why professional communication is important?
- Principles of professional communication
- How to communicate using text messages at work
- How to draft formal and informal Emails
- How to write memos
- How to communicate with co-workers
- How to communicate with superiors
- How to communicate with clients
- How to use images in the presentation
- How to explain charts in the presentation
- How to lead the narrative of the presentation
- Key points of the course
- Practices for improvement
